Load Maven Privacy Policy
Effective Date: August 7, 2026
Last Updated: August 7, 2026
Privacy Policy
Load Maven respects your privacy and is committed to protecting the personal information you provide when visiting our website, joining our Founding Member community, communicating with us, or otherwise interacting with Load Maven. Load Maven is operated by DX Holdings LLC (“Load Maven,” “we,” “us,” or “our”). This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
We may collect information that you voluntarily provide through our website, including:
Name
Email address
Phone number
Transportation industry role, such as driver, owner-operator, fleet owner, dispatcher, broker, or shipper
Vehicle or equipment type
Information submitted through forms, surveys, feedback requests, or communications with us
Any other information you choose to provide
We may also automatically collect certain technical and usage information when you visit our website, such as device and browser information, pages viewed, referring pages, approximate geographic information derived from an IP address, and interactions with the website.
Founding Member Program
When you apply to become a Load Maven Founding Member, we use the information you provide to evaluate and manage participation in the program, communicate with you, gather product feedback, provide development or launch updates when appropriate, and identify transportation professionals who may be invited to participate in testing or research. Joining the Founding Member program does not require you to purchase Load Maven and does not guarantee access to beta testing or any particular product feature.
How We Use Information
We may use information collected through the website to:
Operate and improve our website
Manage the Founding Member program
Respond to questions and requests
Communicate with applicants and participants
Understand how visitors use the website
Conduct product research and gather feedback
Improve Load Maven's products and services
Send news or product updates when you have chosen to receive them
Maintain security and prevent misuse
Comply with applicable legal obligations
Analytics, Cookies, and Similar Technologies
Load Maven may use cookies and similar technologies to understand website traffic, performance, and visitor interactions. We may use services such as Google Analytics to measure website usage and understand how visitors interact with Load Maven. These services may collect information through cookies or similar technologies according to their own privacy practices. Our website is currently hosted through Squarespace, which may also use cookies and related technologies necessary to operate, secure, and analyze the website. You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Third-Party Service Providers
We may use third-party service providers to operate our website, store form submissions, analyze website activity, manage communications, and support our business. For example, information submitted through our website may be processed or stored using services provided by Squarespace and Google. These providers process information according to their respective terms, privacy policies, and agreements with us.
How We Share Information
Load Maven does not sell your personal information. We may share information with service providers that perform functions on our behalf, when necessary to operate the website or our business, when required by law or legal process, to protect our rights or the security of our users and systems, or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing the Founding Member program, maintaining business records, resolving disputes, enforcing agreements, and complying with legal requirements.
Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
Your Choices
You may choose not to provide optional personal information. If you have subscribed to marketing or product communications, you may unsubscribe using the instructions provided in those communications or contact us directly. You may also contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping requirements.
Children's Privacy
Load Maven's website and services are intended for transportation professionals and are not directed to children under 18. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
External Links
Our website may contain links to third-party websites or services. Load Maven is not responsible for the privacy practices, security, or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy as Load Maven develops, our website changes, or legal requirements evolve. When material changes are made, we will update the “Last Updated” date displayed at the top of this page.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
Load Maven
Operated by DX Holdings LLC
Email: contact@loadmaven.co